John Steinmetz is a factory-trained Service Advisor with ten years of experience at dealerships, assisting clients with their luxury European automobiles. For the last six years, John has worked exclusively with Mercedes-Benz, consistently maintaining near perfect customer satisfaction survey scores. And, through annual product training, John has received the Platinum Achievement Award from Mercedes-Benz from 2001 - 2006.

John Abdelmalak is a factory-trained Service Advisor with six years of experience at a Mercedes-Benz dealership. While there, as part of the Retail Recognition Program, he received The People Behind the Star award from 2001 - 2005.

Tony Rhoads is a factory trained Mercedes-Benz Master Technician with 17 years of experience working on Mercedes-Benz, trained in all aspects of electronic and mechanical diagnosis and repairs.